Chatbot Solution for Grant Application Assistance

Use case

An organisation from Central Europe sought to enhance its grant application process. They aimed to provide applicants with readily accessible information and guidance, streamlining the application experience and reducing inquiries to their staff.

Solution

A chatbot prototype was developed to address applicant’s questions and offer tailored guidance. The chatbot utilized a knowledge base comprising organization’s publicly available resources, including program details and a recipient’s handbook. It was designed to assist applicants in determining their eligibility, understanding required documentation, and navigating the application process.

Result

The chatbot prototype successfully demonstrated the potential of chatbot technology in improving the grant application process. It provided applicants with instant access to relevant information, reducing the need for direct support of our client’s staff. The prototype also highlighted the potential for further chatbot integration within internal systems, paving the way for a more comprehensive and efficient application experience.